We encourage all Digital Pen for BlackBerry users to familiarise themselves with the Online User Guide (requires login) before contacting PaperIQ Support. This is also available by selecting Help in the PaperIQ Digital Pen application menu on your BlackBerry.

However, should the User Guide not answer your query, please contact us using the information below.

Please email your query to support@paperiq.com including the following information:

• Your full name and company (if applicable)
• Your digital pen serial number (printed on the pen)
• Should your query relate to handwriting recognition, the name and page number of the notebook in question

We aim to respond to all support requests within 24 hours.

Thank you for your co-operation.